Courier Delivery Limited (“Courierdel”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share and protect personal data when you visit or use our website www.courierdel.com (the “Site”).

1. Information we collect

We may collect and process the following personal data:

• Contact details like your name, email address, phone number and postal address when you signup to create an account or submit any online form on our Site.
• Tracking information like parcel number, sender name, receiver name, delivery address and status updates when you track your shipments.
• Billing information like your name, address and payment details when you make any online payments on our Site.
• Profile information like your username, password and preferences when you register with us.
• Feedback, reviews, comments and posts when you interact with us on our Site.
• Communication, query and support messages when you contact us via email, phone or online forms.

2. How we use information

We use your personal data only for specific purposes like:

• Providing our logistics services, customer support and to respond to your inquiries.
• Sending you important information regarding our services, your shipments, promotions and offers.
• Analyzing user behavior, business operations and improving our services and Site experience.
• Processing payments, preventing fraud, collecting fees and resolving disputes.
• Protecting you, other users, our business and website from risks like data breaches, spam or abuse.
• Complying with all applicable laws and regulations.

3. Information sharing

We do not sell or share your personal data with any third parties except:

• To our service partners, suppliers and sub-contractors only as necessary for them to perform services on our behalf like website hosting, payment processing, delivery etc.
• If required by law, court order, legal proceedings or to protect our legal rights.
• In case of a merger, acquisition, restructure or sale of our assets to another entity. We will notify you of any such event.

4. Data security

We have implemented appropriate physical, technical and administrative safeguards to protect your personal data from unauthorized access, disclosure or damage. However, no internet transmission is ever fully secure, so we cannot guarantee absolute protection.

5. Data retention

We retain your personal data only as long as necessary for the stated purposes or to meet legal, regulatory and internal policy requirements.

6. Your rights

You have the right to review, correct, update, export, delete or restrict us from processing your personal data. You can exercise your rights by writing to us at the email below.

7. Cookies

We use essential cookies like session cookies to make our Site work properly. We also use analytics cookies to understand site usage and improve user experience. You can disable non-essential cookies in your browser settings anytime.

8. Links to other sites

Our Site contains links to third party sites and services. We are not responsible for their privacy practices, so please read their privacy policies for details.

9. Changes to policy

We may modify this privacy policy anytime to keep it up-to-date. We will post any changes on our Site and encourage you to check this page periodically.

10. Contact Us

If you have any questions about this privacy policy or use of your personal data, please contact us at: support@courierdel.com